Tutoring & Coaching Booking Policies

Tutoring & Coaching Booking Policies

Fox & Chalk | Purple Fox Shop

At Fox & Chalk, every tutoring and coaching session is reserved specifically for you. These policies help us maintain a reliable schedule while providing personalized support to every learner.

Booking & Payment

  • Private tutoring sessions are $60 per hour unless otherwise agreed upon.

  • Appointments must be scheduled in advance through our online booking system.

  • Payment is due at the time of booking unless another arrangement has been made.

  • Your appointment is confirmed once your booking and payment have been successfully processed.

Cancellations & Rescheduling

We understand that schedules change and unexpected situations arise.

  • 24 hours or more before your appointment: You may cancel for a full refund or reschedule without penalty.

  • Less than 24 hours before your appointment: Cancellations are nonrefundable.

  • Rescheduling: Appointments may be rescheduled without penalty when at least 24 hours' notice is provided.

  • Emergencies: We understand that genuine emergencies happen. Please contact us as soon as possible. Exceptions may be considered individually.

To cancel or reschedule, use the link in your booking confirmation email or contact us directly.

Late Arrivals & Missed Appointments

Please make every effort to be ready at your scheduled appointment time.

  • Sessions begin and end at their scheduled times.

  • Arriving late does not extend the appointment or reduce the session fee.

  • Missed appointments without notice are nonrefundable.

  • If your tutor is delayed, your full session time will be provided or an appropriate adjustment will be arranged.

In-Person Tutoring & Travel

In-person sessions are available at the student's home or an agreed-upon local library.

  • Travel within 10 miles of Columbia, South Carolina, is included in the standard tutoring rate.

  • Locations outside the 10-mile service area may be accommodated for an additional travel fee.

  • Additional travel fees must be discussed and approved before the appointment.

  • Customers booking in-home sessions must provide a complete and accurate address.

  • Library appointments are subject to location availability and any applicable facility rules.

We reserve the right to request a different meeting location if the original location is unsuitable for tutoring.

Online Tutoring

Online sessions are conducted through Google Meet.

  • A Google Meet link will be emailed to you before your scheduled session.

  • Students should have a reliable internet connection and a device capable of accessing Google Meet.

  • Please join the meeting on time and have any necessary learning materials ready.

  • If a technical problem prevents the session from proceeding, we will work with you to arrange an appropriate solution.

Student Readiness & Supervision

Students should arrive prepared with any assignments, materials, or questions they would like to address.

For minor students receiving in-home tutoring, a parent or responsible adult must remain on the premises throughout the appointment.

Tutor Cancellations

If Fox & Chalk must cancel an appointment, you will be offered the opportunity to reschedule or receive a full refund for the affected session.

Questions or Special Circumstances

If you need assistance with your appointment, travel arrangements, accessibility needs, or an unexpected situation, please contact Purple Fox Shop before your scheduled session whenever possible.

By booking a tutoring or coaching appointment, you acknowledge that you have read and agree to these policies.